Payment, Shipping & Returns

A Woman’s Touch Sexuality Resource Center offers both sexuality information and shopping to adults interested in exploring aspects of their relationships and/or sexuality.
If it’s information you seek, check out Ask the Sex Counselor for questions and answers about relationships and healthy sexuality, or Ask Dr. Myrtle for questions about sexual health and the anatomy and physiology of sexual function.
Here is some information on shopping and ordering from our website. If you have further questions, please e-mail us.

How can I place an order with you?

To order from us, you have several options.

1. You can order through our website order page. We extract your order from the secure server directly, so your personal information does not bounce endlessly or dangerously around the web. Your order information is available only to the staff of AWT for viewing.

2. You can fax the order page to us at 608-250-2523, 24 hours a day.. Faxing your order insures that your information never enters cyberspace, and is sent more securely than a phone conversation (since it’s in fax lingo, so to speak...).

3. You can mail us the order page with either your credit card information, or money order. Sorry, we cannot accept your personal check. When you place your order, check the payment option "money order sent to us." Then print out the order form and send it, plus a money order for the total to:
A Woman’s Touch 
302 S. Livingston St. 
Madison, WI 53703-4509

4. You can call us toll-free (888-621-8880) between the hours of 11 a.m. and 6 p.m. Monday through Friday and directly give your order and payment information. Please note that this is US Central time.
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Is my credit card information safe? Do you store credit card numbers?

We use an authorized payment processor, PayPal to capture and process all credit card payments. At no time do we store your credit card number on our server or anywhere on our premises.
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Can I be sure that you will not share my name, address, account information, etc. with other businesses?

We hate it when people/businesses do this to us, so we have vowed never to sell your name to anyone. It’s nobody’s ’business’ to track where you choose to shop, and we aren’t going to help that process along if it’s within our power. Take a look at our complete privacy policy. If you have other security questions, please email us.
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How do you send your materials? How will my package look?

Your package will be a plain brown (or white) box with your name on the outside, with a return to "E.B. Inc, 302 S Livingston Street, Madison, WI 53703-4509", and appropriate shipping labels. If we can use a UPS, FedEx, or USPS box, we will, and it will only have your name on it and the above return address. That’s it.
We otherwise usually ship in un-marked boxes (particularly for lubricant purchases), but might ship in a squishable envelope if you have chosen USPS First Class.
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I live in a place where people don’t believe in talking about sex. Will I receive literature or packaging that suggests what the contents are?

We will not send explicit literature, or boxes with explicit information on the outside anywhere, any time. We believe that adults have the right to request and receive this information and products, but we will not send anything that may inadvertently offend someone who has not consented to see such material. You are, however, responsible for checking your state, or country’s laws regarding receipt of this material. 
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How do you calculate shipping costs?

Our shopping cart will do an exact calculation of shipping charges at the time we process your order. Usually the shipping charge is the same or a little less than the amount shown in your order summary. If the amount will be more than $5 over your total, we will contact you to arrange for payment for the overage. This usually only happens when you order very large items and the shopping cart doesn’t calculate the cost correctly.
USPS Priority Mail is a reliable shipping option. FedEx requires a street address for delivery, so if your billing address is a post office box, but you want FedEx delivery please provide a street address for delivery.
You can choose First Class Mail for your order but we are not able to guarantee its arrival and the order can take 2 weeks or longer to arrive. We can accept no responsibility for lost packages shipped First Class, so choose it at your own risk.
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How long does it take you to ship packages? Or have them ready for pickup?

Pickup orders are generally ready the the same day if placed by 2 p.m. Central Time, the next day for any placed after that, as long as the store is open for pickup.
For shipping, as long as an item is in stock, the following is true:
While we attempt to keep everything in stock, occasionally we do run out of something. If all the items you order are in stock, your order is generally shipped the next business day. If you request Fedex Express shipping, your order must be received by noon US central time on a weekday for us to ship your package the same day of order receipt. Orders received after noon US central time will be processed on the next business (M-F) day and will go into the Fedex or USPS system within 24 hours after the order is processed. If any of the items you order are out of stock, you will be informed by email (if you give us your email address), and will receive your backordered item at our shipping expense (continental US only). International orders will be held until all items are in stock. When we ship your order, you will always receive email confirmation to let you know the day your order was shipped, providing you check the box telling us it’s ok to email you.
Backordered Items
If an item is out of stock, you will still be charged for the order when it is placed. If it is going to be more than 2 weeks, to get it out to you, we will check to see if you still want it. You will not be charged extra to have a backorder shipped.
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Can I get it more quickly ? (aka expedited shipping)

Many of our customers have valued the guaranteed residential delivery of Fedex Express, which will get your package to you in more quickly.(This service is not available to P.O. Boxes.) Although you will pay extra, our experience has been that your package will arrive safely and in good shape, and some think that is worth the effort and security.

For in-stock items, you can select to have it shipped to you faster. Our shopping cart will estimate special shipping costs for expedited shipping, but the actual amount may vary, and will be added to your order at the time of shipping.
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Will you ship things to me even if I don’t live in the U.S. or in a US territory?

We offer shipping to a limited set of countries:

  • Canada
  • France
  • Germany
  • Italy
  • New Zealand
  • Portugal
  • Spain

If you live outside of the US, we will send your package USPS Airmail. Please note that if you select FedEx it will be quite expensive. . On your customs declaration form, we send "silicone statues, massagers, educational tapes, jewelry, etc." as much as we can. You may have trouble getting your package past your customs inspectors, and we cannot take responsibility for either the fees or the release of your merchandise. If you include an email address, we will try to let you know when its ship date is.
Sadly, we regret that we cannot be held responsible for any confiscations by your country’s customs officials. Any and all duties, taxes and tariffs levied are the responsibility of you, the customer. We will not bill you for these charges, nor will we pursue your local customs officials to try to get your packages released.
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AWT Policy On Returns, Exchanges & Cancellations

If you are unsure about your purchase with us, do not place an order. Instead, we’d love to help you choose the right products for your situation, so give us a call, or email us with your questions or concerns. We are happy to help you consider and choose. There are many items we cannot accept as returns so it is always best to check with us if you are unsure.

We do not accept returns based on your dissatisfaction with any product or workshop.

If you choose to cancel an order, your possible refund depends upon the following:

  1. If the package has not left the premises or is cancelled within 24 hours of being placed, we will refund your total merchandise + shipping minus any credit card fees we have already paid. If an order is cancelled after 24 hours, we will charge a $10.00 restocking fee in addition to the above formula.
  2. If the package has been shipped, you'll need to process this as a return. If we've already paid the shipping cost to get it to you per your order, we cannot refund money for shipping costs we have already spent.
  3. All returns are subject to our policies by item type. For example, we never accept returns on any liquid product, ever. So if a lubricant leaves the premises, no refunds for that product will be made.

Please be aware that we evaluate all of your purchased items to check for good appearance and working condition before they leave the store. We understand, however, that seeing something face to face isn’t the same as on the web, and that items get bumped/broken in transit.
If you are considering a return, keep these principles in mind:
Always keep your invoice/receipt for any items you purchase. You will need to return a copy of your invoice with your returned package for us to issue an exchange.

  • Books are accepted for exchange or store credit if they are in resellable condition only. If you find that your book is defective in physical quality, you may return the book within 14 days of receipt for exchange.
  • Games may be returned if they are unopened and still sealed or shrink-wrapped. However none of the A Woman's Touch kits are returnable for any reason.
  • Lingerie & Accessories purchased on this website is never returnable for sanitary reasons. This includes any type of hosiery (stockings, stay-ups, garterhose, pantyhose, etc.) gloves, nipple adornment and things worn on the body. Lingerie purchased in-store might be returnable, and your receipt will show those details. We are very, very picky about whether to give a return, and if the garment was otherwise returnable but smells, has stains, or has been washed and/or is without original tags, we will not accept the return for exchange.
  • Lubricants, latex, lotions, edibles or other liquids are not ever returnable.
  • Visual material (DVD's) are not returnable unless defective. (If your video happened to be shrink wrapped in plastic wrap, you can return/exchange the video if the wrap is unopened. Not many of our DVD's come with wrap, so beware.) 
  • Toys: For any toy we sell, any item that can be used on or in the body is not returnable unless there is a mechanical motor defect that occurs during the warranty period. If your item breaks during the warranty period and it is not due to mis-use  check your receipt and packaging materials to determine whether the item is covered by a manufacturer warranty (most are) or if covered by our time-limited warranty.
  • If it is covered by the manufacturer you must contact them directly for service.
  • If we cover it then you may return it for exchange for the same item during that warranty period. Return shipping costs (USPS First Class only) are refunded if you are returning the item(s) because of a mistake that was made by us, or if the item is damaged during shipping and found to be defective when you opened the package. Repack your purchase, and send the item back by USPS first class mail to us with:
  • a copy of your receipt/invoice,
  • the original product packaging,
  • Return to: EB Inc, 302 S Livingston St., Madison, WI 53703 USA

Upon receipt, we test and inspect all returns for function and will decide at that time whether an exchange is appropriate. Refunds are entierly at our discretion. If you are worried about a return, please call us if you are not sure if the item is defective or if you are operating it incorrectly.
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